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Wholesale Terms

The wholesale prices are for businesses only and not for private individuals.

1. Placing an Order

To place an order or enquire about wholesale prices please contact us using the form below. Please include the products and amount of stock you're interested in, as well as your business name, VAT number (if applicable) and shipping destination when enquiring about wholesale.

2. Payment Terms:

We have a NET 3 day policy from the receipt of the invoice. We accept payments through bank transfer. You will be responsible for any charges your bank incurs for this process. If this is your first time ordering, payment will need to clear before your order is dispatched. 

3. Return and Exchange Policy:
Our returns policy lasts 30 days from the date you receive the item.
You must contact us within 30 days of receipt detailing what you want to return and the reasons for return. If 30 days have gone by since your purchase, we cannot accept returns. We may consider exchanges for items of the same value (e.g. exchanging an item for the same one but in a different colour).

To be eligible for a return, your item must be unused, in the same condition that you received it and must be in the original packaging. Please see section 5 for damaged or defective items. You will be responsible for return shipping costs unless the shipment you received is damaged or defective.

4. Dispatch Window: 
We aim to dispatch most orders within 3 working days. Large orders or items not currently in stock at our UK warehouse will require more time and can be discussed using the form below.

5. Shipping:
Shipping is not included in the cost of goods and will be added onto your invoice. Orders over £200 shipped to the UK will qualify for free standard shipping. 

UK orders will vary between 1-3 days for delivery.

International orders will vary between 5-7 days for delivery.

6. Missing, Damaged or Defective Items:
Please inspect all shipments immediately upon arrival. Please contact us using the form below within 5 days of receipt of damaged or defective items, or to inform us of any items missing so we can arrange replacements. Damaged or defective items must either be returned to us or disposed of at our discretion.

7. Additional Charges:

All orders shipped to UK and EU countries will be subject to a 20% VAT charge included on the invoice. If you are an EU business and VAT registered, please provide us with your VAT number for an exemption. Orders shipped outside of the UK and EU countries are exempt from VAT but you will be responsible for any custom or import charges.

8. Bespoke Orders
Due to their nature, bespoke orders are non refundable once the invoice has been sent. Bespoke orders are defined as any items that are custom made to the buyers specifics. These can include, but are not limited to: origami decorations and paper cut into specific sizes.
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