Last online order dates for Christmas 2018. We ship worldwide. Free UK shipping on orders over £35. Click & Collect from our London office is available.

Return & Refund Policy

1. Returns

Our returns policy lasts 30 days from the date you received the item. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it and must be in the original packaging. Please see sections 4 and 5 below for items that are not eligible for returns.

To complete your return, please email us at info@lavenderhome.co.uk with your order number, full name, address, contact details and the reason for return, or use the form below.

Please do not send your purchase back to the manufacturer. 

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

3. Late or Missing Refunds

Depending on your method of payment, a refund can take up to 5 working days from our approval to be processed. If you have still not received your refund after 5 working days, please contact us at info@lavenderhome.co.uk or sing the form below.

4. Sale Items

Unfortunately sale items cannot be returned for a refund unless damaged or defective.

5. Bespoke Orders

Due to their nature, bespoke orders are non refundable once the order has been placed. Bespoke orders are defined as any items that are custom made to the buyers specifics. These can include, but are not limited to: origami decorations, paper cut into specific sizes, or greeting cards.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@lavenderhome.co.uk or using the form below.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser. 

8. Damaged and Defective Items

Please inspect all shipments immediately upon arrival. Please contact us at info@lavenderhome.co.uk or using the form below, within 5 days of receipt of damaged or defective items to arrange replacements. Damaged items must either be returned or disposed of at our discretion.

9. Shipping 

Returns should be sent to:

Lavender Home (Returns)
Room 2.04, Grand Union Studios
332 Ladbroke Grove
London
W10 5AD

Please do not return an item without our approval first. Please include your name and order number in the returned package.

You will be responsible for paying for your own shipping costs for returning your item unless it was defective or broken upon receipt.

We recommend that your retain proof of postage as we
cannot guarantee that we will receive your returned item. If you are returning an item over £20, we would recommend using a trackable shipping service.

If you have any questions, or want to return an item, please contact us using the form below:

 

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