Return & Refund Policy
To complete your return, please contact us using the form below. Please include your order number, full name, address, contact details and the reason for return, or use the form below.
Please do not send your purchase back to the manufacturer.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If the item is returned to us in a used condition where we can no longer resell, we reserve the right to deduct a fee from your refund.
3. Late or Missing Refunds
4. Items Ineligible for a Return
- Custom or personalised orders
- Perishable products (such as food or flowers)
- Digital downloads
- Intimate items (for health and hygiene reasons) - this includes all earrings
- Items on sale or clearance items
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your returned item(s). Once the returned item is received, you will need to create an account with us and a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the original purchaser.
8. Damaged and Defective Items
Please inspect all shipments immediately upon arrival. Please contact us using the form below, within 5 days of receipt of damaged or defective items to arrange replacements. Damaged items must either be returned or disposed of at our discretion.
Returns should be sent to:
Lavender Home (Returns)
Studio 1.10, Grand Union Studios
332 Ladbroke Grove
Please do not return an item without our approval first. Please include your name and order number in the returned package.
You will be responsible for paying for your own shipping costs for returning your item unless it was defective or broken upon receipt.
We recommend that your retain proof of postage as we
cannot guarantee that we will receive your returned item. If you are returning an item over £20, we would recommend using a trackable shipping service.
If you have any questions, or want to return an item, please contact us using the form below: